We get asked many different questions by future guests - if you can't find your question below or our other FAQ sections please email firstname.lastname@example.org
What happens once I contact you?
We will answer any specific questions you may have and if appropriate offer you two ways to pay a 25% deposit or the full amount to reserve your yoga holiday. If you don't want to confirm your place straight away we are here to answer your questions on accommodation, yoga, travel plans or anything else.
What should I do if I get no reply to my email?
We endeavour to get back to you within 24 hours so if you do not hear anything by then please write again or ring on 0044(0)20 32862586. Very occasionally mails get lost in cyber space.
Who is writing to me?
All mails are answered personally by Yoga Rocks hosts, Helen and Phil. We are happy to help you throughout the booking process and will be there during your retreat to make sure you have a great holiday.
How can I pay?
You can pay by Pay Pal or by bank transfer but your bank may charge you for the bank transfer. Once you decide by which method you want to pay, we'll email you either our bank details or a Pay Pal invoice. Pay Pal is very secure and free for you to use. If you haven't used it before just follow the instructions with your card - the verification process may take a few days. Once you've paid your deposit or the full amount your place is confirmed. If you pay a deposit we'll send you a reminder so you can pay the balance two months before the retreat begins.
Is the holiday refundable?
All holidays are fully refundable up to six weeks before start date of the retreat (including the deposit). We can give half refunds from six weeks to three weeks before the retreat start date.
I live in the UK can I pay in pounds?
Yes normally we offer the option of paying the equivalent of the euro price in pounds to save you paying exchange rate costs.
I can't find the price for the holiday
Click here: Retreats & Teachers and click on the more button for each teacher and the price is on that page. The normal price is €750-€800.
What is included and will I need money?
Accommodation, yoga and all meals except for our Friday evening meal are included in the retreat cost. Hot drinks and snacks are available at all times from the guests' kitchen. The Friday Cretan feast at a traditional taverna is normally between €10 and €14. You will also need money for transfers and maybe massage, souvenirs or drinks at a taverna. Everything at the retreat except for massage is included. The nearest cash point from the retreat is half an hour's drive away so it is good to bring euros with you or pick them up at the airport.
Where should I fly to?
You can fly to Heraklion (HER) or Chania (CHQ) aiports on Crete. Chania confusingly is sometimes written Hania though it can also be written Khania, Cania, Canea and Kania and in Greek is Xania!
Are transfers available for night flights?
Our taxi drivers are happy to pick you up any time. Some flights do get in at funny times! You can pick up a hire car from early until late.
How far and how much are the transfers from the airport to the retreat?
Both Heraklion (€110) and Chania (€120) are about one hour and forty-five minutes from the Yoga Rocks retreat by taxi. Normally you will be able to share the taxi with up to three other guests. You can also rent a car from the airport for the week. This will be about €155- a little more in high season. We arrange both car hire and taxi transfers as well as sharing these with guests arriving at similar times.
Can I have a single room?
We have a limited number of single rooms available. If one is available you will pay a €200 single supplement on most weeks. In practice it is often nice to share with another yogi and we sensitively arrange the room sharing.
Can we bring children to the retreat?
Unless the teacher has specified otherwise, we can provide for well behaved children. Please contact us over details if you want to bring kids. Those who have been so far had a great time.
Can I come alone - will I feel welcome?
Many of our guests come alone and all feel very welcome. The community atmosphere is a lovely part of the retreat and there is always room to find your own space.
I’m travelling alone does this mean I have to pay a single supplement?
No we can sensitively put you with another yogi of the same sex. If you want a single room there is a single supplement.
Can a friend come who does not want to participate in the yoga?
We welcome non participating partners, though few find they can resist joining in. For those who really don't want to do the yoga we can work out a non-participating rate on most retreats.
Can I take a bus to the retreat?
You can't get right to retreat by bus but you can get to Akoumia which is about 11km away and normally we can pick you up if you arrange it in advance. We are very happy to do this if you have made the effort to get the bus! From either airport it is three buses. They are not so regular and it would be good not to have so much luggage. If you are serious about bus-ing it we can help you organise it. Its not the most relaxing way to start a week yoga retreat if you are not used to travelling. Crete bus timetable here
What time is best to arrive?
On the first Saturday of the retreat the rooms will be ready from 14.00 but you can arrive earlier than this and have some lunch while you wait for your room to be ready, or leave your luggage and explore the beaches. You can also arrive late - there are always some late arrivals.
When must I depart?
We normally ask you to be out of your room by 10.00am on the Saturday you depart but you can then hang out at the retreat for lunch or at the beach until it is time for you to go.
Are your retreats only Saturday to Saturday or can we join at a different time, Sunday to Sunday for example?
Some weeks there may be an option to come on other arrival and departure days, depending on your flights or circumstances. Please write to us and ask.
Do you offer any discounts for families or otherwise?
Sometimes we have early bird retreat discounts, for our Facebook group or particular weeks. If you are coming with your family, want to share a room with three friends, want to come for two weeks or more or have any special requests/circumstances then let us know and we'll see what we can do.
Do you ever cancel yoga retreats due to low numbers?
No we never have and never will cancel a holiday due to low guest numbers. Guests as well as teachers have taken time out, organised flights etc and we will always run the scheduled retreat.
What happens if the teacher can not make it to their retreat week?
Thankfully not a situation we've been faced with - but if it were to happen we have expert teachers on standby who could cover the yoga retreat and all guests would have the option of attending the replacement teacher or receiving a full refund.
Currently you'll find answers to most FAQs you might have about a yoga holiday at Yoga Rocks - we'll be expanding these and adding more exciting yoga related matters soon.