The basic questions about our yoga retreats…
What happens once I contact you?
We will answer any specific questions you may have and if appropriate offer you two ways to pay a 25% deposit or the full amount to reserve your yoga holiday. If you don’t want to confirm your place straight away we are here to answer your questions on accommodation, yoga, travel plans or anything else. We don’t have an automatic booking system, we prefer it this way, so you get contact with a real person!
What should I do if I get no reply to my email?
We endeavor to get back to you within 24 hours so if you do not hear anything by then please write again or ring on 0030 6907688381 (also Viber and Signal) or 0031 618523876 for Whatsapp. You will very likely get Helen on these numbers. Very occasionally mails get lost in cyber space.
Who is writing to me?
All mails are answered personally by Yoga Rocks hosts, Helen and Phil fully supported by our magic admin helper Agneshka (Morag, pictured with Phil & Ian, the Yoga Rocks host, below recently moved on to her dream doula job after being on the mails for many years). We are happy to help you throughout the booking process and will be there during your retreat to make sure you have a great holiday.
How can I pay?
You can pay by Pay Pal, by bank transfer, a payment link to pay with your card or we can ring and take a card payment over the phone. Once you decide by which method you want to pay, we’ll email you either our bank details, a Pay Pal request, a link or ring at a convenient time to take a card payment. Once you’ve paid your deposit or the full amount your place is confirmed. If you pay a deposit we’ll send you a reminder so you can pay the balance two months before the retreat begins.
Is the holiday refundable?
All holidays are fully refundable up to six weeks before start date of the retreat (including the deposit). We can give half refunds from six weeks to three weeks before the retreat start date.
I live in the UK can I pay in pounds?
Yes normally we offer the option of paying the equivalent of the euro price in pounds to save you paying exchange rate costs.
Why can’t I find the price for the holiday?
Prices are found at the bottom of each specific retreat page. The normal price in 2023 is €900 all inc for a week retreat plus a €250 supplement if you would like a single room.
What is included and will I need money?
Accommodation, yoga and all meals except for our Friday evening meal are included in the holiday cost. Hot drinks and snacks are available at all times from the guests’ kitchen. The Friday Cretan feast at a traditional taverna is €20. You will also need money for transfers and maybe massage, souvenirs, drinks at a taverna and sun loungers. On some weeks we get a boat trip together that is a little under €15 for those who want to join. Everything at the retreat except for massage is included. The nearest cash point from the retreat is half an hour’s drive away so it is good to bring euros with you or pick them up at the airport.
Where should I fly to?
You can fly to Heraklion (HER) or Chania (CHQ) aiports on Crete. Chania confusingly is sometimes written Hania though it can also be written Khania, Cania, Canea and Kania and in Greek is Χανιά! You can see from the picture of Chania harbour above that it is a stunning place to spend a few extra nights if you fancy some town life. Ask us if you want more help with this.
Are transfers available for night flights?
Our taxi drivers are happy to pick you up any time. Some flights do get in at funny times! You can pick up a hire car round the clock but for super anti-social hour pick ups there is a small extra charge.
How far and how much are the transfers from the airport to the retreat?
Both Heraklion (€120) and Chania (€130) are about one hour and forty-five minutes and 2 hours from the retreat respectively from the Yoga Rocks retreat by taxi. Normally you will be able to share the taxi with up to three other guests. You can also rent a car from the airport for the week. This starts from €140 in low season – a little more in high season. To get our prebook prices in high season (July, August, September) you need to let us know you need a car a month in advance. We can arrange both car hire and taxi transfers as well as any sharing arrangement with guests arriving at similar times.
Can I have a single room?
We have a limited number of single rooms available. If one is available you will pay a €250 single supplement. We can offer a share with another yogi and we sensitively arrange the room sharing. We know many of our guests who share so it is often easy to make a good match.
Can we bring children to the retreat?
Unless the teacher has specified otherwise, we can provide for well behaved children. Please contact us to check details if you want to bring kids. Those who have been so far had a great time.
Can I come alone and will I feel welcome?
Many of our guests come alone and all feel very welcome. The community atmosphere is a lovely part of the retreat and there is always room to find your own space.
I’m travelling alone does this mean I have to pay a single supplement?
No we can sensitively put you with another yogi of the same sex. If you want a single room there is a single supplement.
Can a friend come who does not want to participate in the yoga?
We welcome non participating partners, though few find they can resist joining in. For those who really don’t want to do the yoga we can work out a non-participating rate on most retreats.
Can I take a bus to the retreat?
You can’t get right to the yoga retreat by bus but you can get to Spili, Kyria Vrises or Agia Galini. These are about 25 -40 minutes away and we can arrange transport from these spots to the retreat. From Heraklion the best option is to get a bus to Agia Galini and we can arrange a taxi from there for 40€. From Chania you go via Rethymno and can get off in Spili, Kyria Vrises or Agia Galini. There can be options to jump on taxis with spaces coming from the airport to the retreat if you are happy to be flexible with the timings and explore while you wait. Buses are not so regular and it would be good not to have so much luggage to make it a pleasure rather than a test! If you are serious about bus-ing it we can happily help you organise it. See the Crete bus timetable for Chania and Rethymnon buses – watch out for a direct Chania airport-Rethymnon which is handy if the times work as you then don’t have to go into Chania town to get a Rethymnon bus. For buses direct from Heraklion to Agia Galini, this is the website. It’s not the most relaxing way to start a week yoga retreat if you are not used to travelling but can give you a feel for the Crete if you fancy that.
What time is best to arrive?
On the first Saturday of the retreat the rooms will be ready from 14.00 but you can arrive earlier than this and have some lunch while you wait for your room to be ready, or leave your luggage and explore the beaches. You can also arrive late – there are always some late arrivals.
When must I depart?
We normally ask you to be out of your room by 10.00 on the Saturday morning when you depart but you can then hang out at the retreat for lunch or at the beach until it is time for your transfer out. There is always a room left available for late departing guests to shower and change in if they’ve spent the day on the beach.
Are your retreats only Saturday to Saturday or can we join at a different time, Sunday to Sunday for example?
Occasionally there may be an option to come on other arrival and departure days, depending on your flights or circumstances. Normally we don’t take any guests joining the week late but can on some weeks accommodate an early departure. It’s not recommended as each retreat has a rhythm and we feel you’d miss out on the full Yoga Rocks experience.
Do you offer any discounts for families or otherwise?
We have early bird retreat discounts for those booking before mid-December, for our Facebook group or occasionally for particular holidays. If you are coming with your family, want to share a room with three friends, want to come for two weeks or more or have any special requests/circumstances then let us know and we’ll see what we can do. Generally each extra week you come for in a season gets a 100 euro discount.
Do you ever cancel yoga retreats due to low numbers?
No we never have and never will cancel a holiday due to low guest numbers. Guests as well as teachers have taken time out, organised flights etc and we will always run the scheduled retreat.
What happens if the teacher can not make it to their retreat week?
Thankfully a situation we’ve only had once. Norman Blair was rushed into hospital for an emergency appendix removal days before his retreat here. Melanie Cooper his co-teacher on teacher training and regular here thankfully stepped in. When it happened and if it ever happens again we have expert teachers on standby who could cover the yoga retreat and all guests have the option of attending the replacement teacher or receiving a full refund.
Can’t find the answer to your question?
Please email us at: firstname.lastname@example.org or check out other frequently asked question categories.